SolutionsOperations
Turn your operations SOPs into AI agents
Trail parses your SOPs, escalation matrices, service commitments, and exception playbooks into one governed context graph. Then AI agents run incidents, escalations, service requests and vendor SLAs on top of it.
Incident escalations
This week- 412incidents raised
- 31escalated
- 18past response
- 88%auto-triaged
- INC-40196Calder Water Board3h 40mResolved—
- INC-40271Tarnbrook Rail26mTriaging—
- INC-40318Ridgeline Utilities-2h 14mEscalatedD. Nair
- INC-40355Ashcombe Council51mApprovalS. Ruiz
- INC-40402Novy Facilities5h 20mResolved—
Trusted by teams at leading enterprises
Top operations teams
put Trail to work on:
Turn an operations SOP into a working agent — in one upload.
Import the escalation matrix, runbook or change procedure your ops leads maintain. Trail reads it, builds the agent, and shows which clause produced each rule.
- 01
Import process docs
Drop in the escalation matrix, runbook or change procedure your team already maintains — PDF, DOCX, scans.
- 02
Agent auto-built
Trail parses them into a context graph. It outlines the agent's role, splits the process into phases, and adds the tools each step needs.
- 03
Review, approve, run
Every learned rule is explained and traced to the exact text it came from. Agents take decisions strictly based on these rules.
“…a change classified as emergency may proceed outside the approved maintenance window only where the affected service holds a rollback tested within the preceding ninety days; absent such a record the change is deferred to the next window and the service owner is notified…”
If an emergency change has no rollback tested in the last 90 days, defer it to the next window and notify the service owner.
One graph underneath all your AI agents.
Everything Trail parses collapses into a single governed graph, and everything your operations teams automate draws from it, whether the work runs in autonomous agents or copilot chats.
Agents - run processes autonomously
- ObserveINC-40318 | 2h 14m over · Escalation matrix §2.1
- ReasonP1 on negotiated terms, past its window
- ActionDuty manager paged. Account team notified
- ObserveSR-77410 | site access · Fulfilment SOP §3.4
- ReasonContractor badge lapsed six days ago
- ActionParked. Sponsor asked to re-verify
- ObserveVN-2208 | third breach · MSA schedule 2 §5.3
- ReasonRestore missed three times this quarter
- ActionService credit claim drafted for review
- ObserveNight log, 14 open · Handover SOP §8.2
- ReasonTwo P2s carried over with no owner
- ActionOwners assigned. Handover note posted
Copilot Chats - ask questions and run tasks
Help your agents solve the most complex problems with context graphs.
A priority-one incident for a customer on negotiated service terms has been open past its response window since a partner promised a fix on Friday — who owns it now?
One question. Five kinds of context, each in a different system — the ticket doesn't know the contract, and the escalation matrix doesn't know the clock.
How the Context Graph works →Escalation matrix & SOPs
Policy context · Which path applies?
P1 + negotiated terms → duty manager, 30 min
CRM / service records
System-of-record context · What did we commit to?
1h response · 8h restore, contractual
Ticket timestamps
Computed context · How far past?
2h 14m past the response window
Slack & partner email
Conversation context · What was promised?
Partner fix committed for Friday
Exception playbook
SOP context · What's the next step?
Page duty manager, notify account team
Connects to the agent platform you already use.
Point the agents your operations org already runs, SAP Joule, Agentforce, Copilot, Claude or your own stack, at one Trail brain, through a native Model Context Protocol server, native retrievers, or a plain REST/GraphQL API. Add or switch platforms without re-teaching a thing.
35% of Fortune 500 and 10,000+ companies use Trail
Customer story · UniPro Foodservice
“Nanonets reads our business rules in plain English and applies them to every supplier confirmation — regardless of format. We went from manual review for every document to 93% fully touchless.”
- Order confirmations
- Manual review → 93% touchless
- Turnaround
- 15× faster
- Team hours per year
- 10,000+ saved
- Supplier formats
- Fixed templates → 400+ handled
Teams using Trail see
- 95%Straight-through processing
- 80%Reduction in associated costs
- 15×Quicker turnaround times
Built for how modern
enterprises work.
Trail meets the highest industry standards for your security & compliance. We include all default controls that you'd expect, including SAML SSO, audit logs, IP allow-listing, data lifecycle management, and much more.
- SSO & SCIM
- SAML, OIDC, and SCIM user provisioning with Okta, Azure AD, Google Workspace.
- Role-based access
- Full RBAC and fine-grained access control across orgs, workspaces, agents.
- Audit logs
- Every agent run, approval, and data access is recorded, and streams to your SIEM.
- Private deployment
- VPC, single-tenant cloud, or on-prem. Choose your infrastructure and network policies.
- Data residency
- Pin data processing to US, EU, APAC regions. Customer data never leaves your boundary.
- Human-in-the-loop
- Configure approval gates to route edge cases to Slack, Teams, or email for review.
- Encryption at rest & in transit
- AES-256 at rest, TLS 1.3 in transit. BYOK supported for all customer-managed keys.
- Usage quotas & rate limits
- Per-team budgets and API quotas with real-time cost dashboards. No surprises.
Security built in, not bolted on.
Your data and your company brain never leave your boundary. Independently audited every year, with compliance controls enforced by the platform — not promised on a page.
Held and current — not roadmap targets.
SOC 2 Type IIOngoing security controls
GDPREU data protection
ISO 27001Global ISMS standard
HIPAABAA on enterprise plansTurn your operations SOPs
into a competitive advantage.
Bring one SOP and one real-life exception. We'll show you how Trail proposes rules and builds an agent, which then takes the correct decision and acts on it.
Prefer to read first? Read the FAQ →